FMD Connection FAQs

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controller
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Joined: Tue Sep 25, 2018 11:22 am

FMD Connection FAQs

Post by controller » Tue Oct 02, 2018 12:13 pm

Connection not working, try these steps:
1: Authorisation to use the portal. The EU and UK portal is provided for the use of health care professionals and prescription drug suppliers. It is not available to everyone. The Serialogical ‘sandbox’ demonstration has account details locked down. For ‘live’ use account details and a certificate need to be provided to the user by SecurMed. Members of popular trade bodies within the FMD related fields will be provided with details of how to set up authorisation by those bodies. Anyone who has not been contacted about registering for FMD by the end of 2018 should be approaching SecurMed to justify why they need access to the system.
2: An Internet connection. Check that you can access web pages. Sometimes pages are cached locally so there may appear to be a connection when there is not. A Google search (for anything) will test if the connection at your end is live.
3: A connection at the NMVO. The FMD process is a pipe with more than 1 end. One is the connection at your premises. At the NMVO side there are 4 ends. ‘Single product scan’, ‘mixed bulk’ (used by pharmacists), ‘homogenous bulk’ (used by wholesalers) and ‘master data’ (useful information about a product). In the Serialogical solution it is possible to test or ping each of these end points and receive a reply as to if they are up or not. These calls do not use the full NMVO authentication so may work even if you do not have all your connection details (for example a forgotten password). It is possible that some ends are up and others down. You may be able to get by working with the ends that are up or will need to work
off-line. Serialogical allow you to save scanned data as clear text files that you can edit and upload to the NMVO when convenient.
4: A refused connection. Can the program find your certificate? If you have moved this file you will need to tell the program where to find it. In the worst case contact the NMVO to issue you a new certificate. Another possibility is a wrong password, log on id or user name. The Serialogical program will allow you to change a password (if you know the existing one). If this information is not known you will need to contact the NMVO for a new password. Serialogical are responsible for connecting to the NMVO and sending data back and forth but only the NMVO can set up new accounts and administer existing ones.
5: The data won’t scan in. At a pinch you can type in the data. For ‘dispense’ and ‘stolen’ only the product id and serial number are required. Remember that stolen cannot be undone. All other actions require the 4 separate parts of the unique pack code to be entered. Your scanner could be at fault. Install the program Notepad++. This is not the same as the Notepad program that comes with Windows. Notepad++ is free to use and displays text and non-printable characters. Scan a data matrix code into Notepad++ and look at the output. You should see a single line of text with a <GS> symbol in the middle. This symbol is used to split apart the unique pack code. If your scanner cannot read any text into Notepad++ (or any other text reading program) it needs looking at. Is it connected properly? What reset functions does it have? If it can scan but sees no <GS> symbol it is working but is not correctly set up. You need to look into thescanner documentation. A busy premises should consider investing in a spare scanner.

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